Service & Sales Advisor / Customer Service

Location Borough of Swindon
Discipline: Technology
Job type: Permanent
Salary: £ £18,000-£20,000
Contact name: Paul Withers

Contact email: paul.withers@tandemtalent.co.uk
Published: 4 months ago

​Tandem Talent are working with an exciting, people focused retail company who are looking for a

new Service & Sales Advisor to join their Head Office Customer Service team.

As a Service and Sales Advisor your key responsibilities will include:

 Greeting every customer when they contact us by helping that customer have a positive

and enjoyable omni-channel experience.

 Providing an excellent service to our customers via telephone, chat & email

 Engage and build rapport quickly with our customers to enable understanding of each

specific customers needs and wants

 Be passionate about being the face of the company, consistently delivering positive and

friendly service throughout the whole customer journey

 Drive sales by providing good customer service and product knowledge

 Maintaining a high level of accuracy and attention to detail is essential

 Maintaining departmental and personal Service Level Agreements and KPIs in line with

Company expectations

Role Requirements

 Knowledge of retail and omni channel contact centre environment

 Understanding and a passion for the outdoors including running

 A people person who can adapt their style dependent on who they are talking to

 Have demonstrable experience in handling complex and emotional complaints

 Have a professional understanding of what makes first-class customer service vital, as

well as flexibility, the ability to multi-task and have good problem-solving skills

 Experience working within an omni-channel contact centre

If you would like to be considered for this position, please apply with an up to date CV.